You can simply e-mail us with any inquiries, product defects, or other problems that you may face. We will refund or replace your product in the most convenient way for you. 

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred choice or return for a refund.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We offer a 14-day return policy for all products purchased on our website, provided the item is in its original condition, with all tags and packaging intact.

To initiate a return, please contact our customer support team via email , and we will assist you in the return process.

Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be made in the original form of payment.

Currently, we only provide our products in the United States. 

We recommend sending an e-mail to prof@catcherlabs.xyz for the fastest response.

We send out frequent emails to our subscribed users with surprise coupons in them. You can also send us a picture when you are using the product/s to get an even bigger surprise.